• Your Name
• Product Code
• Product Color
• Contact Details
• Delivery Option
• Delivery Address, if you have chosen for us to mail you the products

You can also add me (iv.divine@yahoo.com.sg) to your Yahoo Messenger for any communication.

Please note that prices quoted on this website includes delivery charges only within Singapore, using SingPost Normal Mail Service.


What payment methods do you accept?

Divianza accepts the following:

• Bank Transfer (Only for Singaporeans)
• Paypal

How do you delivered your products and what are the shipping and handling charges?

Divianza delivers products through one of the followings:

• Standard Delivery using SingPost Normal Mail Service (Free)
  Orders shipped via SingPost Mail Service should arrive in 2 to 4 working days (delivery time is subject to SingPost schedule). Please note that Divianza is not liable for loss in mail.
  
  
• SingPost Registered Mail Services within Singapore (S$2.20)
  Orders shipped via SingPost Mail Service should arrive in 2 to 4 working days (delivery time is subject to SingPost schedule).
  
  
• Registered mail outside Singapore
  Please take note that we will ship the ordered items to you by registered mail. As the shipping charges vary according to the weight and the country that we send to, it is impossible for us to calculate the charges at this point of time. Please also note that you will have to bear any taxes, duties, insurance or any other charges that are imposed by your country.
  
  Kindly allow up to fourteen (14) days from the time your order is shipped (depends on the country that the products are shipped to).

Can I self collect my orders?

Yes, you can self collect your orders with no surcharge imposed. You can choose to meet up and collect your orders at the following MRT station.

• Simei

Order Processing

All order is processed immediately upon successful submission of order. Once we received your order, we will contact you via email to confirm and notify you with the delivery date and shipping cost (for international).


What is your return policy?

All sales are final and products sold are non-exchangeable. Divianza do not exchange or refund products if it has been been damaged or stained incurred by shipping. Please note that we take pride in our products and strive to provide the best service to you. Therefore, items are all carefully checked and examine before we send it out and we shipped all items with great care.

We are also not responsible for any lost mails by SingPost and therefore will not entertain any requests for lost mails. Delivery of any returned or exchanged products to Divianza will have to be absorbed by the customers.

Please email us of your intention to return at divianza@gmail.com. Include in the email your name, contact, invoice number and reasons for your return. Please note that our return policy does not apply if the merchandise has been worn; damaged or stained. Divianza reserved the rights to refuse a return of any product which is not in its original new condition.

Labels: faq

ABOUT DIVIANZAY

Divianza brings you inexpensive yet elegant and classy accessories which you see in retail stores. Divianza is able to provide a lower price as we do not have to factor in rental and utility fees into the products.

Divianza is a sister company of Divine (Singapore handmade accessories).

SHOP BY CATEGORYY

Earrings
Brooches

INFORMATIONY

About Divianza
FAQ
Contact Us

ORDERS AND PAYMENT DETAILSY

1. Email the product code, e.g. CE01, and product color (if several colors are available) that you are interested to divianza@gmail.com to check the availability.

2. If the item is available, full payment must be made in advance via Bank Transfer(DBS)/Paypal into our account before your order can be processed and shipped.

Account details will be provided through email once your order is received. You will then send us your mailing address and your preferred delivery method.

Please allow up to seven (7) working days for your order to arrive.

Note: All items come with Free Normail Postage(Singapore Only).